Terms of trade
Terms of trade
Products and services are provided by
CITYADDRESS ApS
Rådhusstræde 15
1466 Copenhagen K
VRN 39508230
Tel 23 23 77 26
Invoicing
Following the establishment of the cooperative relationship (described under “Consent” below), the cooperation is valid, whereby the business customer (hereinafter “the customer”) is invoiced in advance for their chosen payment period.
Once payment has been received, the customer will receive confirmation of this, after which the customer is legally entitled to register the address RÅDHUSSTRÆDE 15, 1466 COPENHAGEN K, and may use this address for external purposes.
Once the payment period has expired, it is automatically renewed for a further period of the same duration. The new period is charged shortly after it begins, meaning the customer is invoiced in advance for the remainder of the period. If the customer does not wish to renew, they must give notice of termination, which must be received no later than the day before the expiry date of the current period.
Invoicing for the forwarding of postal parcels takes place at the beginning of the following month, regardless of the customer's chosen payment frequency for the address service.
The payment deadline is generally 8 days. If payment is not received on time, a late payment fee will be charged. There is no right of withdrawal or right to return goods.
Customer payments made from a foreign financial institution, which are associated with a bank fee, will be subject to an administration fee of DKK 40.
Resignation
The customer is bound by the current agreement/payment period, but if the customer wishes to terminate the cooperation, the customer's termination must be received no later than the day before the expiry of the current period. The customer thus has 1 day's notice, but will pay in full for the current period.
Notice of termination must be given in writing to kontakt@cityaddress.dk.
If the customer wishes to have their personal data deleted during an ongoing payment period, deletion cannot, as a general rule, take place, as CITYADDRESS, in its capacity as a virtual office provider, is subject to the provisions of the Money Laundering Act, under which personal data must be retained as the basis for the existence of the business relationship. Should the customer nevertheless wish to have their data deleted, the business relationship must, due to the obligations under the Money Laundering Act, be terminated. In such cases, the customer will not be refunded for any prepayments covering the period following the termination of the business relationship.
CITYADDRESS may terminate the agreement at any time with immediate effect (in which case the customer will be refunded their prepayment in proportion to the remaining days of the period).
Consent
The customer agrees to the terms of the agreement, the privacy policy (which can be viewed at cityaddress.dk/privacy-policy) and these terms and conditions, both when submitting the registration form (at cityaddress.dk/registration) and when registering via telephone or email correspondence. The registration and customer relationship will then take effect. Upon the customer’s submission of identification documents (health insurance card + passport/driving licence) for beneficial owners, the customer also consents to such identification documents coming into the possession of CITYADDRESS. CITYADDRESS is obliged to obtain identification documents for all beneficial owners in accordance with the provisions of the Money Laundering Act – and as a result of CITYADDRESS being registered in the money laundering register.
CITYADDRESS’s services are divided into a range of different packages from which the customer can choose – namely the Bronze, Silver, Gold and Platinum packages. The customer’s choice of package is binding for the entire payment period; however, the customer may only upgrade to a more expensive package during the payment period. Customers cannot downgrade to a cheaper package during the payment period; a cheaper package can only be selected once the current payment period has expired.
In particular, the customer will receive their post digitally if they choose the Silver or Platinum package, respectively. Digital mail reception refers to the process whereby the customer’s physical post, received by CITYADDRESS, is opened, scanned into digital form and then forwarded to an email address chosen by the customer. By choosing the Silver or Platinum package, the customer simultaneously consents to this process being carried out. It must be emphasised that CITYADDRESS does not, in any way, read the contents of the customer’s post during the process. CITYADDRESS solely handles the scanning and forwarding process. The other packages (the Bronze and Gold packages, respectively) involve the forwarding of post in physical form. This physical forwarding refers to a process whereby the customer’s physical post, received by CITYADDRESS, is forwarded to a (physical) Danish delivery address chosen by the customer.
Should physical postal packages be received that need to be forwarded to the customer, a service fee of DKK 30 per package will be charged for this (when selecting the Bronze package) or DKK 10 per package (when selecting the other packages). In addition, the customer must settle the costs incurred for postage (including packaging) themselves.
Physical forwarding of postal parcels takes place on Tuesdays and/or Thursdays (depending on the customer’s choice of subscription package). When forwarding parcels, CITYADDRESS advances the postage costs, which are subsequently charged to the customer on the next invoice. Invoicing takes place at the start of the following month – regardless of the customer’s choice of payment frequency for the address service. CITYADDRESS sends the parcels on behalf of the customer, and CITYADDRESS is not liable for any damage to or loss of the parcels during transit. Liability for damage or loss rests with the customer.
Upon entering into the agreement, the client consents to CITYADDRESS acting as their representative with regard to the legal regulations on registered address representation, thereby granting CITYADDRESS the authority to receive mail, parcels, registered post, and official notifications on behalf of the client.
In the event that CITYADDRESS ApS moves to a new address, CITYADDRESS ApS may, at the same time, update the customer’s business address to the new address in the Virk/CVR register etc., after which the address service will continue uninterrupted.
WARNING! Unauthorised use of the address will be reported to the police and authorities. If you have registered the address to your company without our approval, you have simultaneously agreed to the address being re-registered to your private address.
Similarly, failure to pay will result in us terminating our partnership, whereupon your company address must be removed from CITYADDRESS. Should the address not be removed at our request, we will report the unauthorised use of our address to the authorities.
CITYADDRESS works exclusively with B2B (business customers) and therefore all prices on all platforms are quoted excluding VAT.