Privacy Policy

Generally

Your privacy is important to us. To better protect your privacy, we describe in this privacy policy how we collect, process and use the data we collect about your behaviour on our website.

At the same time, we want to make you aware of the choices you can make about how your information is collected and used. To make this notice easy to find, we make it available on our website and at any point where personally identifiable information may be requested.

What is personal data?

Personal data is all kinds of information that can be attributed to you to some extent. When you use this website, we collect and process a range of such information. This happens, for example, with a normal access to content, if you do one of the following:

Why do we collect personal data?

We solely collect personal data that you voluntarily provide on our website or that you otherwise consent for us to collect. We collect personal data:

… to send you marketing material, for which consent has already been given.
… give you information about products/services that you have previously purchased from us.
… to contact you if you have filled out our ”contact us” form.
… to provide you with further information and details, if you have signed up for an event.
… to process job applications
… to handle invoices, order confirmations, license information etc.

What personal data do we collect?

To the extent that you yourself give explicit consent thereto and yourself enter the information, we shall process the following types of personal data:

Your contact details such as name, email address, phone number etc.
Your employment details such as job title
User information such as username, passwords, login details, and security questions
Your credit card details
Information from your web browser, such as IP addresses, browser type, and language
Information from third-party networks such as Facebook

How do we collect personal data?

Data is collected to maintain a contractual relationship, pursuant to Article 6(1)(b) of the General Data Protection Regulation. We collect your personal data through our website and third-party software. We collect your personal data through forms on our website, and through the use of cookies to collect data about your behaviour. Cookies are small text files containing a string of characters and uniquely identify a browser. Most browsers are initially set up to accept cookies. However, you may be able to change your browser settings to have your browser refuse third-party cookies or to indicate when a third-party cookie is being sent. If you want to learn more about cookies and how they work, you can visit www.allaboutcookies.org.

In addition to the personal data we collect through our website, we use a number of third-party software applications to collect data on this website. Below we have described the different types of third-party software used on our website:

Google Analytics:
Google Analytics gives us access to your behaviour on our website and Google Analytics collects data using cookies. These cookies collect information about your use of our website, including your IP address for tracking your behaviour. We also use Google Analytics for our marketing, and you may therefore experience dynamic ads after visiting our website.
MailChimp:
We use the email program MailChimp to send out newsletters and offers to our customers. Through MailChimp, we collect email addresses, IP addresses, and timestamps, which are used to send relevant newsletters.
Sleeknote:
Sleeknote is a tool for setting up pop-ups on websites. The tool is typically used in conjunction with MailChimp to generate more newsletter sign-ups or highlight competitions. Your personal data will only be shared with Sleeknote with your consent.
Facebook Pixels
We use Facebook pixels to improve our adverts for visitors who have visited the website and have a Facebook profile. Through Facebook pixels, we collect data about your behaviour on our website.

Data concerning your use of this website, which advertisements you receive and possibly click on, your geographic location, IP address, etc., will be passed on to third parties to the extent that you give your explicit consent for this and enter the information yourself.

How long is personal data stored on the website?

Your personal data will be retained for as long as it is necessary. This means that when your personal data is no longer relevant for us to keep, it will be automatically and securely deleted. It is possible that we may process your data for statistical purposes, but in this case, your data will always be anonymised.

How can you access the personal data that we collect about you?

You have the right to be informed about what personal data we process about you. You can also object to the use of your data at any time., if it is no longer necessary for us to keep your data.

1. Access to and rectification of personal data

You always have the option to request a copy of the personal data we hold about you. If you discover errors or outdated information, you also have the option to request any corrections. We are obliged to store your personal data for as long as the collaboration continues, as we, as a virtual office hotel, are subject to the Anti-Money Laundering Act regulations and registered in the anti-money laundering register. If you no longer wish to have your personal data stored with us, you have the right to request that your personal data be deleted. However, this can only happen if it is no longer necessary for us to retain your data in accordance with the obligations we are subject to under the Anti-Money Laundering Act. Your request for deletion may, therefore, as a last resort, result in the termination of the collaboration, and in this case, the prepaid period will not be refunded.

2. Right to opt-out of marketing communications

If you no longer wish to receive email marketing from us, you have the right to withdraw your consent. However, please be aware that this type of communication does not cover administrative messages such as order confirmations, emails related to account settings – including password changes and related notifications.

If you wish to exercise your rights, you can contact us at contact@cityaddress.dk.

How we protect your personal information

We handle your data with care. This means we are committed to preventing the disclosure, unauthorised access or alternative processing of our customers' personal data collected on this website.

Responsible
This website and this privacy policy are owned and published by:

CITYADDRESS ApS
RÅDHUSSTRÆDE 15
1466 Copenhagen K
Tel: (+45) 23 23 77 26
Email: kontakt@cityaddress.dk

If you wish to complain about our processing of your personal data, this can be done to the Danish Data Protection Agency, at the address Borgergade 28, 5th floor, 1300 Copenhagen, telephone 33 19 32 00, email: dt@datatilsynet.dk.

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